Mobile Site
Performance Improvement in Real-Time


Goal Achieving Metrics get noticed and get results. Do you have them? Ask yourself the following:

  • Are you experiencing:
    • Out-of-date reader boards with obsolete thresholds
    • One size fits all metric sets, packaged with your CRM or ACD/PBX
    • Tiny, ineffective scrolling metrics on agent desktops
    • Metric "portals" that require alternate desktop windows and reduce workspace
    • Stationary supervisor consoles binding managers to their desks
    • Data locked in silos and out of date by the time you can access it
    • Professional services charges every time you want to make a change

  • How AgentView with Goal Achieving Metrics changes your experience:
    • User-friendly metrics that can be viewed in a variety of ways
    • Feeds from other data sources to deliver richer information
    • Widgets at the desktop that allows agents to "self manage"
    • Eye catching displays that get supervisors out to the floor
    • Fast, remote installation; deployed in hours
    • Easy, browser-based administration
    • ROI realized in less than 6 months

  • AgentView puts performance accountability where it belongs…with
       the agent! They’ll self- manage more effectively, and your supervisors
       get back to the business of motivating your agents.

   Explore our site. More information and a friendly phone call follow up
   are a click away.


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