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- Are you experiencing:
- Out-of-date reader boards with obsolete thresholds
- One size fits all metric sets, packaged with your CRM or ACD/PBX
- Tiny, ineffective scrolling metrics on agent desktops
- Metric "portals" that require alternate desktop windows and reduce workspace
- Stationary supervisor consoles binding managers to their desks
- Data locked in silos and out of date by the time you can access it
- Professional services charges every time you want to make a change
- How AgentView with Goal Achieving Metrics changes your experience:
- User-friendly metrics that can be viewed in a variety of ways
- Feeds from other data sources to deliver richer information
- Widgets at the desktop that allows agents to "self manage"
- Eye catching displays that get supervisors out to the floor
- Fast, remote installation; deployed in hours
- Easy, browser-based administration
- ROI realized in less than 6 months
- AgentView puts performance accountability where it belongs…with
the agent! They’ll self- manage more effectively, and your supervisors
get back to the business of motivating your agents.
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