AVAYA and AgentView

Avaya CMS offers companies of any size a powerful platform on which to build a world-class call center. But, that is not the compete story. Avaya recognizes, through its partner program, that for Avaya users to be effective in a competitive world there must have ready access to the very best in complementary technologies.

Centergistic Solutions, a long-standing Avaya Developer Partner, delivers AgentView® Enterprise, an Avaya certified, award-winning, proven real time performance management enhancement package for CMS customers.

AgentView is currently installed in hundreds of Avaya contact centers throughout the world, including American Express, Blue Cross and Blue Shield, Sprint and Anheuser Busch. These companies recognize the additional value that AgentView brings to their existing CMS systems to provide more robust real time performance management throughout the contact center.