Powerful Systems Deserve Powerful Performance Management

Today most contact centers have an ACD that comes equipped with a system that produces a series of statistics for the purpose of monitoring performance. These systems usually produce popular metrics such as "calls in queue" or "average wait time". These are important to gauge how well the center is performing the basics. While Nortel and Avaya produce some of the most sophisticated systems available today, they acknowledge, through their partnerships, that there are independent vendors who have dedicated their time and expertise to create stronger, more sophisticated performance management solutions.

Centergistic Solutions is proud of our partnerships with Avaya, Nortel, Aspect and other leading providers of the technology that makes today's contact centers capable of meeting the demands of a more sophisticated customer base. Our AgentView Enterprise does not compete with these well respected companies, rather it compliments and adds a significant layer of value.