At Centergistic, we understand that tools and systems, such as AgentView® Enterprise, designed to improve performance must prove themselves by doing just that! Our approach to measuring return on investment is to understand the performance values that are important to your organization and to provide you with evidence from our experience and clients to provide you with an accurate expectation of your AgentView ROI.

In many instances it is possible to establish a "hard" ROI, by identifying a metric or set of metrics, which work together to quantify an aspect of performance. Some examples of "hard" ROI are: Increased revenue per call, Decreased cost per call, and Reduction in headcount

In other, less tangible areas, it is necessary to construct a "soft" ROI or one that will yield benefits when improved, but may not be immediately quantifiable. Some examples of "soft" ROI are: Improved morale, More Satisfied Customers, More Accurate Information, A More Connected, Motivated Workforce

Both hard and soft performance improvements are usually found in any organization. Ultimately, when an ROI assessment is done properly, it should be easily understood and compelling enough to drive all the necessary actions towards getting the system installed and running.

At Centergistic Solutions, we have a guarantee that is based on a simple, yet very powerful premise: Driving the right information to the right people at the right time and place will result in actions taken that are always aligned with the goals and strategy of the organization.

AgentView is about results:

Mortgage lendor reduced abandoned calls with AgentView AgentLink information by >30%
Hospital customer service reduced Longest Call Waiting with AgentView PowerUser visibility by 60 seconds
Financial internal help desk increased First Call Resolution using AgentView DashView Plus by 3%
Financial services company saved 9 hours of agent shift time per month using AgentView
Healthcare PPO used AgentView AgentLinks to reduce Abandoned calls by 5%
All our customers reduce 800# costs by average of $1,500/month
Average ROI for AgentView: <6 months