Resources
• About Centergistic Solutions • Working with Centergistic Solutions • Goal Achieving Metrics
• Centergistic Solutions' AgentView® Enterprise Compliant with Avaya Aura 6.1 • Global Leader in Express Delivery and Logistics Services Installs AgentView Enterprise 5.0 in East Midlands Airport Contact Center Site • Centergistic Solutions Releases AgentView Aspect Rockwell Enterprise Platform (EP) Collector Interface • Centergistic Solutions' AgentView 5.0 Selected by Major Manufacturer • Centergistic Solutions' AgentView 5.0 Installed in World- Renowned Hospital • Metrics at the Agent Desktop: Using Valuable Real Estate Wisely • Centergistic Solutions AgentView 5.0 Installed at Major Canadian Bank behind Genesys 7.5 • Centergistic Solutions Announces New AgentView® 5.0 Ultra Wide Display • Centergistic Solutions AgentView 5.0 Installed at Major, Egyptian Mobile Network Provider. • Centergistic Solutions AgentView 5.0 Installed at Choice Cable TV, Puerto Rico through Cortelco Systems. • Wallboard Wisdom Part II • Wallboard Wisdom Part II • AgentView 5.0 Installed in Major Publisher House in U.K. • Wallboard Wisdom Part I • Centergistic Solutions Relocates Offices to Irvine, CA • AgentView Enterprise 5.0 Scheduled for Release • Martin Spence Promoted to Director of International Operations • RealTime Reporter Fall, 2008 • Subscribe to the RTR
• AgentView Enterprise • AgentView ROI • AgentView Publishing Options • AgentLink Agent Desktop metrics widgets • DashView HD for plasma/LCD displays • Sample configuration of DashView HD • PageBreak for wireless mobility • AgentView for Reader boards • PowerUser interactive dashboard • AgentView Collector Application for Additional Data Sources
• Annual Performance Plan
• Questions to Ask Vendors Before you Buy a Wallboard • Squeezing More Efficiency Out of your Contact Center • The Dynamics of Performance Empowerment • The Valuable Agent Desktop • Using Real Time Metrics to Manage your Collections Center
• System Requirements documentation