Collections
Goal Achieving Metrics can make a big difference in Contact centers that handle collections. These are mission critical centers; the livelihood of the organization depends on the ability of the team on the floor to garner as many promises to pay as possible, with a high conversion rate, all in an efficient manner. The agents must be highly skilled, and need as much information as possible to help them maximize the dollars collected. It is challenging work, both for the collections agents and those who supervise them.
Centergistic, in cooperation with our customers, has developed a Goal Achieving Metrics solution specifically for collections centers which provides a highly refined information set that will shape the behavior necessary to increase revenue. Among other things, AgentView with Goal Achieving Metrics can improve the following by a minimum of 2%.
Promises to Pay
Conversion Rate
If you’ d like to know more, let us to share some of our successes with you and demonstrate how we work with a collections center to provide a maximum return.