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Centergistic Consultant Network Directory
Below is a list of consultants we have either worked with or have first hand knowledge that they are effective and well respected in our industry.
Edward T. LaBanca
Location: Southern California
Focus: Business Transformation with IT Frameworks
& Communication Architecture in conjunction with Communications-based
Business Process Automation.
Dru Phelps
Location: Chicago, IL
Focus: Dru Phelps has built her career in Customer
Service as a methods engineer, mystery shopper, leading TQM, HRM,
CRM, and ROI on the ABC’s: your Agent, Business, Customer, and
$avings. She identifies and understands your people’s
needs, defines process by innovation and ideas, to diagnosis
cause/effect of improvement on performance-based results.
Noor
Quadri
Location: Vancouver, Canada
Focus: Contact center project/program management,
contact center technologies, business processes, assessments and vendor
interactions.
Victor
Midgley, M9 Inc.
Location: Salt Lake City, Utah
Focus: : M9 provides a suite of services that includes
mentoring to young call center managers and coaching to frontline
agents.
Dan
Coen, Call Center Today
Location: Southern California
Focus: : Development of inside sales call centers and the customer experience contact centers through on-site consulting and training programs.
