Centergistic Consultant Network Directory
Noor
Quadri
Location: Vancouver, Canada
Focus: Over 15 years in contact center project/program management, contact center technologies, business processes, assessments and vendor interactions. Noor Quadri has worked for Accenture, Oracle and Hewlett Packard in senior technical management roles. He regularly manages projects with Genesys, Avaya and CISCO/ICM/IPCC technologies.
Areas of expertise: CRM/contact center Integration architectures, best practices and publishing technologies, metrics reporting, call center/data center management (SPOC and escalation)/service desk, project management and systems integration using PMBOK methodologies, configuration, change and process management and ITIL certification, WFM scoping and technical architecture mapping, IVR/CTI/ call centre reporting development and business scoping workshops, vendor management from vendor and customer View, global experience in consulting over 20 countries in all continents, participative leadership.
International Clients Include:
• West Pac Bank Australia
• Bell South Chile
• Swisscom, Switzerland
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TurkCell
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Telus
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Smartlink Saudi Arabia
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MTN South Africa
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Polkomtel, Poland
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Etisalat, United Arab Emirates
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MisrFone Egypt
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Telstra, Australia
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Mobilcom, Austria
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Saudi Telecom
A word from Noor:
I welcome the opportunity to work with you, whether your project is short or long-term, large or small. Over the years, I have completed over 5,000 agent contact center implementations. These projects have helped me develop the skill set necessary for keeping projects moving and tenaciously meeting aggressive implementation deadlines, as well as interacting with a diversity of people and systems and under high pressure conditions. Companies with projects in the Middle East and Asia can benefit from my experience, having worked extensively in those regions as well as throughout Europe, Asia/Pacific Canada and the U.S.
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