Centergistic Consultant Network Directory
Victor
Midgley, M9 Inc.
Location: Salt Lake City, Utah
Focus: The demand for skilled call center managers is on the
rise as well as frontline agents. I have committed my efforts these
days to mentoring young call center managers and helping them build
successful teams. The M9 service package includes an On Call Mentor
for Managers that will guide and educate the manager in the following
areas:
• Managing People
• Managing Systems
• Creating Scripts
• Interpreting Statistics
• Setting Goals & Forecasting
• Training & Coaching
The M9 monthly package also includes weekly monitoring of random-recorded
calls of the frontline agents that an M9 monitor will critic and produce
an average score. Also included in the package is one 30-minute coaching
session each month with Victor Midgley. The package also includes
one lesson from the "Perfect People" training course.
Clients Include:
• Porsche Cars
• FedEx Kinko's
• Pergo Flooring
• Unigroup
• PBS
• Cisco
A word from Victor:
I created M9 to provide mentoring to young call center managers and to provide specific services to help create successful customer service and sales operations. My objective is to help the small call center organization gain the advantage of retaining an experienced call center specialist to help develop their operation without the risk of committing to a hefty salary required by a seasoned professional. I am a welcomed resource to your organization if you happen to be without manager (or an overloaded manager) to run the operation.
Arrange a conference call
Website: www.m9inc.com
