About AgentView
AgentView ® Enterprise is the award-winning technology behind Goal Achieving Metrics ™.
AgentView Enterprise is running successfully in over 3,500 contact centers all over the world. AgentView extracts key data from all major industry PBX/ACDs as well as a library of other systems to deliver the set of metrics necessary to provide a dramatic improvement in performance.
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Click on image for enlarged view The AgentView platform consists of an open architecture with patented collections and filtering technology to extract and assemble the strongest possible set of metrics. AgentView delivers these Goal Achieving Metrics in several flexible formats to best match the information to the individuals who need to see it.